Frequently Asked Questions
FAQ Categories:
General Troubleshooting
How do I determine the serial number of an XTensions module?
A message is displayed that there are too many copies running.
My Meadows XTensions are not working, what should I do?
What is the basic procedure for debugging an XTensions conflict?
Troubleshooting Unexpected Quits, Crashes or Freezes.
How can I determine what the latest release of my software is? Is there a downloadable demonstration?
Please help me understand where fonts are installed for Macintosh OS X and Classic environments
Are your XTensions supported in QuarkXPress v3.x or earlier?
Is there a glossary of terms used in your software products?
My InDesign is crashing, any idea why?
I have installed your XTension software into my copy of QuarkXPress. When the application starts it is telling me that your software is ‘Not compatible with this version of QuarkXPress.’ We double-checked compatibility before I purchased, what did we do wrong?
Quark or InDesign under OS X is crashing, but I do not know why? How do I get more information about what caused the crash?
I am having trouble running the USB security key software installer on my Mac OS X machine. Is there another way to do this?
Your XTension software is asking me to enter the activation code each time that QuarkXPress starts. This is very annoying, how do I fix it?
I am updating my Meadows software and I have removed all the old XTensions from the XTension folder. When I start QuarkXPress I get an error message that says "MPS [product name] failed initialization. There is a conflict with another XTension". What do I do?
I am a registered user of your products in QuarkXPress 4 and 5. I have downloaded the new software releases for QuarkXPress 6, but my activation code(s) do not work and the software does not load. What am I doing wrong?
I ran the installer for your software that I downloaded from this website. When I start QuarkXPress I do not see an activation window where I can enter the code, and/or I cannot see the new software from within QuarkXPress. What am I doing wrong?
I am using Batch Print under QuarkXPress 6.5. My operating system version is 10.4.x and I am attempting to save Postscript files from a Batch Print session, I either never see the final Postscript file or it always goes into the QuarkXPress folder. What am I doing wrong?
I have downloaded and installed the MPS Page Printer for QuarkXPress 6.5. When I start QuarkXPress I never get an activation window to enter the code, there is no menu item, and nothing seems to be happening. What is going on?
I filled-out the form for the Free Utility Bundle but I have no email from Meadows? What do I do?
I am a current user of the Utility Bundle software, running a free or purchased copy and I just downloaded the Utility Bundle for QuarkXPress 6 and I do not see the Page Printer anywhere. Where is the Page Printer?
Free Software
How can I download the free XTensions for QuarkXPress from your website?
Is the free-software available for Windows, as well as the Macintosh version of QuarkXPress?
I received the Free Utility Bundle email, but there was not attachment.
What are you going to do with my email address?
I have installed the Utility Bundle software, but when I launch the program, nothing happens.
When QuarkXPress is launched, I receive an error message: "Too many copies of (Meadows Software) are already running."
AutoPrice
I have some pre-sales AutoPrice questions.
Is there a glossary of terms for your software products?
Is there a description of some basic concepts utilized within AutoPrice?
I cannot find the AutoPrice floating palette.
I am having problems loading AutoPrice for Windows? What can I do?
Is there a description of the basic concepts utilized within AutoPrice?
AutoPrice is generating a "RM: File is not a valid database-definition file" error when I attempt to use the program. What is wrong?
AutoPrice is crashing QuarkXPress 4.11 and causing a Type 1, 11 or other Finder Error.
Can you tell me, in a few simple steps, how to setup a DDF for AutoPrice?
I would like to import my Group Pictures into a container field in FileMaker Pro, but this does not seem to work. How do I do this?
Does AutoPrice work with layers in QuarkXPress and InDesign?
AutoPrice has a function called the Table-Tagger. Does AutoPrice support tables in QuarkXPress and InDesign?
I have documents formatted for update with AutoPrice, but I want to be able to make manual changes to some of the placeholders, but I want to keep those changes when I update the documents. Alternately, I want to update only my prices that are tagged, but not my tagged descriptions. What do you suggest?
I am running AutoPrice for Windows QuarkXPress 4/5 and I need for other Quark users who do not have AutoPrice to be able to open my documents without an error message showing?
I am using AutoPrice or DesignMerge, and I am getting double-quote or single-quote marks on the placeholders in the document after an update or a merge? Am I doing something wrong?
I am running DesignMerge or AutoPrice, and I am seeing extra garbage/high-ASCII/special characters in the setup windows or the populated placeholders in the document after I update. Any ideas why this is happening?
Does DesignMerge or AutoPrice support Unicode database files?
"Database contains records greater than 200 fields"!? What is this error message?
How do I set permissions for AutoPrice or DesignMerge software components?
My exported DDF file is generating an error when I attempt to import it into another copy of AutoPrice for InDesign. What can I do about this?
If I purchase AutoPrice for InDesign CS and then I upgrade to InDesign CS2, will I have to buy another license for AutoPrice?
I have a Price Style applied to a placholder in AutoPrice, but it is not styling the price when it updates the document. Am I doing something wrong?
Any further or miscellaneous considerations on styling prices in AutoPrice?
I am a current user of AutoPrice (single-user license) and have it installed on one workstation at this time, but I want to take work home with me. Can I do this?
I am an AutoPrice user running QuarkXPress 6.5 on OS X Tiger. When I attempt to do Get Text and bring copy into QuarkXPress, the application quits unexpectedly. I looked at the logfile and it seems to be mentioning AutoPrice, is there anything I can do.
Index Builder
Our pages are set up as spreads in separate QuarkXPress documents Do we need to put all pages into one document to do the index for the entire catalog?
I do a batch process to create the index with Index Builder. When I open the index file it creates there is a lot of garbage data around the index entries in the file. What am I doing wrong?
DesignMerge
For DesignMerge FAQs, please click here
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