Replacement Software Policy

Please note that with the exception of AutoPrice™ and the DesignMerge® Pro Bundle, all of our QuarkXPress XTensions modules are delivered in an electronic format.

This means that you will receive via email, a link to our downloads page (where you may download the actual software), and an activation code which must be entered to activate the XTensions module inside of the QuarkXPress application.

In addition to the email message, you will receive a printed card that contains the serial number and activation code for the XTensions modules that you have purchased.

It is extremely important that you create a backup archive of the software download and retain it, along with the printed activation codes, in a safe place so that both are readily available should you ever need to reinstall the software.

Important Note Regarding Your Software Archive

Once you have installed and activated your XTensions software, the XTensions module becomes "keyed" to the QuarkXPress serial number at that workstation. Once the XTensions module has been keyed, it cannot be used with a different copy of QuarkXPress. Therefore it is imperative that you create your software archive immediately after download, and before activating the software at a workstation.

Replacement Software

The downloads page on our web site features the current release of each XTensions module. Provided that the software you need to replace is at the current revision level, you may download it from our web site and reinstall it at your workstation. (You will be required to enter your activation code when you reinstall the software.)

We do not provide copies of older software revision levels. If you did not create a backup archive of the software when you initially downloaded it, and you need to reinstall an XTensions module that is not at the current revision level (as posted on our web site), you may be required to purchase an upgrade.

Replacement Activation Codes

We will provide replacement activation codes for registered XTensions, however we do not archive, nor make available, activation codes for outdated software versions. If the XTensions module is not at the current revision level, an upgrade may be required.