AutoPrice™ and DesignMerge™
Technical Support Policy

For information about our optional Product Support Agreement, please click here.

Standard Telephone Technical Support
(free for the first 30 days)

AutoPrice and DesignMerge customers are entitled to receive free telephone technical support for a period of 30 days from the date the software is purchased. During this initial purchase period, a customer may call our office between the hours of 9:00am and 5:00pm Central Time. We will service all technical support inquiries immediately if one of our support personnel is available. Otherwise, call-backs will be processed in the order in which they are received. Customers can typically expect to receive a call-back no later than the next business day, or earlier depending upon the current volume of technical support call-backs.

Standard E-mail Technical Support
(free for the first 30 days)

AutoPrice and DesignMerge customers are entitled to receive free e-mail technical support for a period of 30 days from the date the software is purchased. Registered AutoPrice and DesignMerge users may submit technical support questions via our general e-mail support account at support@meadowsps.com. We will typically respond to a customer query by the next business day, or earlier depending upon the current volume of technical support requests.

Product Support Agreement (PSA)

After 30 days, technical support (telephone and e-mail) will continue to be available only to those customers who have purchased a Product Support Agreement (PSA). The PSA provides a number of valuable benefits for the end user, including unlimited technical support, automatic software update notification, security dongle exchange, and more. For details about the Software Support agreement, please click here.

Xerox and OEM Customers

Customers who have purchased DesignMerge through Xerox or one of our other OEM partners are automatically entitled to the same PSA benefits described above. First-line technical support is typically provided by the OEM partner, however, we are dedicated to and happy to serve our partners, and will gladly address your technical support questions directly.

DesignMerge Training Packages

Meadows offers four training packages for the DesignMerge software XTensions module. Please click here to download a pdf file that describes our software training services, or contact our sales department for additional information.