AutoPrice™ and DesignMerge®
Technical Support Policy
For information about subscribing to the Meadows Product Support
Plan, please click here.
Standard Technical Support
(free for the first 30 days)
AutoPrice and DesignMerge customers are entitled to receive free technical support for a period of 30 days from the date the software is purchased. During this initial purchase period, you may fill out a Support Ticket at http://www.meadowsps.com/support. Our technical support staff will review the ticket and contact you directly to resolve your issue. Please note that our support hours are 8:30AM until 4:30PM Central Time. In addition, our online Knowledge Base is available 24/7 and serves as an excellent reference for many common support inquiries.
Meadows Product Support Plan (PSP)
(unlimited annual support beyond the
first 30 days)
After 30 days, technical support will continue to be available only to those customers who have purchased a subscription to the Meadows Product Support Plan (PSP). The PSP provides a number of valuable benefits for the end-user, including unlimited technical support, automatic software update notification, security dongle exchange, and more. For details about the Meadows Product Support Plan, please click here.
Reseller and OEM Customers
Customers who have purchased DesignMerge through a DesignMerge Reseller or OEM partner under a different support plan should contact their Reseller for support enquiries. However, we are dedicated to and happy to serve our partners, and will gladly address your technical support questions directly.
DesignMerge & AutoPrice Training Packages
Meadows offers four training packages for the DesignMerge & AutoPrice
software. Please click here
to download a pdf file that describes our DesignMerge software training
services, or here to download
a pdf file that describes our AutoPrice software training services;
or contact our sales department
for additional information.