Product Support Agreement (PSA)

For AutoPrice™ and DesignMerge™

The Product Support Agreement (PSA) provides telephone and e-mail technical support to registered AutoPrice and DesignMerge users beyond the initial 30 day period. The PSA enhances the value of these products by providing additional benefits to the customer which fall outside the scope of the standard software license and technical support policy. PSA subscribers receive the following benefits:

> Telephone Technical Support

Customers who subscribe to the PSA are entitled to receive AutoPrice/DesignMerge technical support via telephone between the hours of 9:00am and 5:00pm CT. We will service a technical support incident immediately if one of our support personnel is available. In the event that a technician is not available, callbacks will be processed in the order in which they are received. Customers can expect to receive a callback by the end of the next business day or sooner. PSA-support callbacks will receive priority over all other support requests until all callbacks have been serviced.

> E-mail Technical Support

Subscribers to the PSA may submit technical support questions via e-mail. We will typically respond to a customer query by the end of the next business day or earlier depending upon the current volume of technical support requests.

> Notification of Available Product Upgrades and Bug Fixes

Subscribers will be notified via e-mail when product upgrades are available and will be given on-line access to these upgrades for immediate download.

> Security Key Replacement/Exchange

Security keys which have been lost or stolen can be replaced for an appropriate charge. A security key which becomes defective, or will not function, may be exchanged for a new security key at no charge.

> Telephone Support for All Other Products

AutoPrice and DesignMerge customers who subscribe to the PSA are also eligible to receive technical support via telephone for our other commercially available XTensions to QuarkXPress which are normally supported only via e-mail. Support of these products is provided under the terms outlined in the section entitled Telephone Technical Support

Conditions of Support

Subscription to the PSA is not mandatory. However, if the customer chooses to purchase the agreement, one subscription is required for each AutoPrice or DesignMerge software license the customer holds. Support is extended only to the most currently released (or pre-released) version of the product. Support is available to any authorized user of a license for which the customer has subscribed to the PSA.

Term of Agreement

The term of the agreement is for one year and is renewed annually on the anniversary date of the sale.

Pricing Policy

Pricing for initial activation of subscriptions to the PSA is determined by the total number of subscriptions being purchased at the time of the order. Renewal pricing will be determined by the total number of registered licenses for which support is being purchased. For customers who hold multiple licenses of a product, a subscription to the PSA must be purchased for all valid licenses held by the customer.

Subscriptions to the PSA are sold at a substantial discount when activated within 30 days of license purchase or when renewed upon expiration. PSA subscriptions which are being activated outside of the 30 day grace period must be purchased at twice the then-current price, unless the PSA is added with an additional license purchase.

Pricing for the PSA may be adjusted on an annual basis as per normal business practices. A client may cancel the PSA at any time, however, pro-rated refunds will not be distributed.

Please contact our sales department for more information, or to receive a price quotation.